My answer to the question above it this: You say "another lawyer" referred you to me because I will be tougher than your former lawyer and protect your from your abusive and controlling ex. I asked you to file out three short forms; the contact information form, the "How did you locate me?" form, and the "How do you want me to keep you informed?" form. It is a simple task, but my staff is trained to ascertain whether you have some limitation in reading or writing and in that case assist you in filling out the form yourself. But in this instance, you arrived "with a chip on your shoulder". By questioning why I should have your contact information "before I have decided to hire you?", you signalled to me: 1. You will the the kind of client who will tell me how to do my job. 2. At the very least, you do not trust lawyers. 3. If my forms have offended you, perhaps you already do not trust me. 4. If you think I am going to misuse your contact information, you are assuming I may be unethical. 5. You do not follow instructions well. 6. And when I chatted a bit to reassure you, you "pissed me off". Thus, I politely sent you packing, huffing in a not quiet voice that you had "just wasted an hour". At least you did not slam the door when you left. My advice to you potential client who never became a client: 1. Next time, just fill out the damn forms! 2. If you have a personal referral to a lawyer with a reputation for honestly, integrity, and competence, (and aggressiveness) do not act like you are at "Joe's Used Cars". Treat him, his staff, and procedures respectfully. 3. Answer the questions he/she propounds. 4. Ask lots of polite questions. 5. Do what the lawyer says! Instead of me,  you will now find someone you can bend to your will, and you will not be happy with the results. Sorry.